FAQ

All ISHK jewels are made with the highest quality materials. Each and every treasure is handmade, so you can expect subtle differences between each piece depending on stamping technique, crystals and wire wrapping.  You can be assured you are truly receiving a unique treasure and that no two pieces are alike.

All made to order is personally handmade by me.

All 'ready-made' treasures are designed and overseen by me.  

Custom Orders

I welcome custom orders, it ignites my creativity and allows us to create a custom treasure together that is special to you.  I love designing with you and appreciate the time it takes to get your design right. Custom designs are available with necklaces, bracelets, anklets and some styles of earrings.  

Your approval on your custom drawing is required before I hand make your piece

Custom designs will incur a design fee of $15

ISHK metals


Gold fill

I use 14k gold fill, 14k rose gold fill and 925 sterling silver in all my handmade pieces. Gold fill is an extremely durable metal and will last a lifetime if cared for correctly. Unlike gold plated jewellery, gold fill will not tarnish, fade, blacken or rust.

Gold fill is a base metal with a very thick layer of solid 14k gold over the top so it acts like a pure solid gold. Your pieces can be worn daily and may be exposed to water without affecting the finish. To clean the gold fill, you should use a soft jewellery polishing cloth regularly.

Please avoid swimming or the use of harsh chemicals on gold fill.


Sterling Silver

Sterling silver, by nature, is a sensitive metal when exposed to the elements. It will change colour if it is not stored correctly in your ISHK box or an airtight container, however, can be brought back to its original sheen with a soft jewellery polishing cloth. The more sterling silver is worn, the better it maintains its colour and lustre due to the oils in our skin


Gold Vermeil

Ishk rings are made in 14k gold vermeil and 14k rose gold vermeil unless specified otherwise. Gold vermeil is solid sterling silver with a layer of solid gold over the top.

Gold vermeil should be stored in airtight containers or the ISHK box when not in use.  Only use a soft polish cloth on gold vermeil to avoid removing the gold/rose gold. Do not swim in gold vermeil and avoid showering or exposing it to moisture. It is natural for gold vermeil to wear with time and reveal the sterling silver base, but this is part of its character.

All our gold vermeil has an e-coating applied over the top to preserve its finish for longer . This is ground breaking technology protection the gold from the elements exclusive to Ishk.

ISHK Crystals & Diamonds

I hand select most of the crystals, specify their clarity, lustre and finish. 

All our crystals are jewellery grade (gem quality) and sourced directly form their natural locations.

Our crystals include natural phenomena like keyhole inclusions, prisms, light fractures and are not of a perfect “shape “ because they are in fact grown by Earth herself and not manufactured or machine cut.

All our crystals are polished by hand and direct from earth - they are not mass produced.

Where possible, we do not use heat treated crystals 

We never uses synthetic or manmade crystals or crystals that have been coloured or dyed- it’s just not us babe !

All crystals and gemstones are authentic and sourced from ethical, reputable suppliers. I only use genuine gemstones and crystals and do not compromise on quality

All precious diamonds are genuine.


Repairs 

Repairs can be made to most items upon assessment.

If a repair is required due to wear and tear, this will incur a repair fee which will be determined by the nature of the repair.

If you are requiring a repair due to a manufacturing fault and it is later than 6 months after purchase, a few will incur. 

Please be aware you will be responsible for postage back to ISHK.

it is imperative that the repairs be returned in a safe and well packaged manner. 

Should your jewels need a repair due to a manufacturing fault, this will be completed free of charge and mailed back to you provided it is within  the 6 month warranty time frame 

Please also note that a once piece has been hand-stamped, it cannot be changed or amended.

 

Exchanges and Refunds

Jewels are such a personal piece, once your piece has been worn, it cannot be returned. Earrings cannot be returned due to hygiene reasons.

We do not accept returns for a change of mind.

We do not accept returns of crystals you have worn - it holds your energy and if there is no manufacture fault, a return is not ethical. 

Chains that have been broken or damaged due to wear and tear do not qualify for a refund.

Crystals that are damaged, broken, dropped or cracked whilst in your possession do not qualify for a refund 

A replacement crystal will be offered at a cost.

We do not issue refunds after 6 months 

 

A note from Bec, the owner of ishk

I want you to love your jewels as much as I love creating them for you.  I don’t particularly like including all the technical information above but it’s a necessity.

I am a soul that designs and creates from the heart, every single piece is important to me, so for whatever reason if you are not happy with you treasure, I welcome your feedback.

When you choose your crystals, choose what you are drawn to, let your heart guide you and don’t think too much.  Trust your intuition. If you need any guidance on any of my pieces, I would love to hear from you

I am here to help you awaken your own magic 

Bec

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